At Krem, due to the nature of our products, all sales are final.
- No Returns: We do not accept returns on any skincare products once purchased.
- No Refunds: We do not offer refunds under any circumstances.
- Hygiene Policy: For the safety and wellbeing of all our customers, opened or used products cannot be returned or exchanged.
- Damaged or Wrong Item: If you received a damaged or incorrect item, please contact us within 48 hours of delivery at support@krem.com with photo proof and we will resolve the issue.
Krem reserves the right to refuse any return or exchange request that does not meet the above conditions.
Thank you for understanding and supporting Krem.